(Company No. 1153885-V), the owner and operator of http://www.madstore.biz/
(“MAD Store”) in accordance with the Malaysia Personal Data Protection Act 2010
and/or any other applicable laws regulations, guidelines, code of practices, circular
privacy of the users of MAD Store via our website (“Website”) and/or mobile device
application (“App”). We have provided you with this policy statement to inform you of:
(i) your personal information that we may gather/collect during your visit /log on to
our Website or the App; (ii) why we gather/collect customer’s information; (iii) what
purpose we use the information for; (iv) under what circumstances we may disclose
such information;, and (v) how you can instruct us to limit the use of that information.
By visiting or using our Website or App, subscribing to our services, registering an
account with us, placing an order and entering an agreement with us in relation to
the Website, you are taken to have read, understand and agree with us and further
give us your consent to collect, use, manage, store, process, disclose and handle
at any time without further notice.
Note: You must be 18 years old or older to register as a customer of MAD Store.
1. Data collected on this website
1.1. IP Address:
When visiting the Website, the IP address of the user’s computer is registered. The
IP address is the numerical address of the computer used when visiting the Website.
The IP address is registered to enable MAD Store to trace the used computer in
case of misuse or unlawful actions in connection with the visit on or use of the
Website. Further, the IP address is used to derive your approximate location (city
1.2. Type of device you are using
E.g. Computer, Mobile device etc., including the operating system you use.
1.3. Type of web browser you are using
1.4. Personal Information
Before placing any order by using our Website or App, you are required to register
an account and to provide us with a set of personal information (including but not
limited to your name, email and contact details, bank account details, credit
card/debit card details, your address and any other personal information that
personally identifies you. We receive and store all information that you submitted at
any required page on the Website or App.
1.5 Registration forms:
Information including, but not limited to: Name, Address, Telephone Number, E-mail
1.6 Order forms:
Information including, but not limited to: name, email address, Credit Card/debit card
number, credit card/debit card issuer bank, Expiration Date, security code, and
1.7 Delivery Information:
Information including, but not limited to: Name, Address, Telephone Number, Special
delivery instructions and any other information to be provided for dispatch of
1.8 Customer Information:
Information including, but not limited to: Products Ordered, Quantity of Order,
Relevant promotional codes.
1.9 Other customer information:
If you communicate with us by e-mail, or otherwise complete online forms, surveys,
or contest entries, any information provided in such communication may be collected
as Personal Information.
The information as stated in Section 1 is collectively referred to as ”Personal
Information”. It is mandatory for you to provide us with the personal details marked
as mandatory as requested by us. You may choose not to provide us with mandatory
Personal Information as requested by us or you wish to withdraw your consent or
significantly limit the processing of your personal data, you agree that we may not be
able to provide you with our services. In such an event, you can still access and view
our Website or App; however, you may not be able to order any products. In
addition, you can choose not to provide certain optional information, then you might
not be able to take full advantage of many of the features on the Website or App.
2. How we use your personal information
We use your Personal Information for purposes as responding to your requests,
creating and maintaining your account, processing and filling customer orders,
verifying your qualifications for certain products and services, billing, improving our
services, providing an enhanced and more personalized shopping experience,
communicating with you, carrying out our obligations arising from any contracts
entered into between you and us, and informing you of special offers and discounts.
From time to time, we may also use your Personal Information to send you free
vouchers, samples of new products or product brands different from those you
We may also use and process your Personal Information for other purposes such as:
to share Personal Information with our business partners when it is involved in the
transaction so that company can perform its functions;
to share your Personal Information with our business partners, advertisers, event
companies or sponsors who may communicate with you, for the purposes of conducting
survey, rating, review and other marketing and promotions purpose;
to notify and invite you to events or activities organised by us, our business partners,
sponsors or advertisers;
to share your Personal Information amongst our holding company, affiliates, subsidiaries,
associate companies and jointly controlled entities for the relevant purpose and to market
their products, services, events or promotions;
to combine your Personal Information with information that we have collected from
service providers, third parties or cookies in order to provide you with a better experience
and to improve the quality or our services and the services of third parties;
to use your Personal Information to provide you with information about offers, promotion,
discounts, goods or services which we believe may be of interest to you;
to prevent potentially prohibited or illegal activities and to ensure you always adhere and
However, if you wish to “opt out” from any of the purposes mentioned above, please
and agree that MAD Store may provide your Personal Information to third parties to
the extent necessary or desirable for the purposes stated above. For example, we
may use a third party supplier for certain goods, an outside shipping company to ship
orders, a third party to deliver goods and services, and we do as a matter of course
use a credit card processing company to bill users for goods and services. We may
also share your Personal Information as described in Sections 4 and 11 below.
Except as provided above, and in Sections 4 and 11 below, we will not release your
Personal Information to a third party unless you have granted us permission to do
3. Data controller
3.1.The information for which MAD Store is the data controller, MAD Store shall be
data controller of the master data that you have entered in connection with your
creation of a profile/account or registration for newsletters, i.e. your name, your
password and your email address, as well as registration of your IP address.
Furthermore, MAD Store shall be the data controller of the information which is
disclosed to other services.
3.2. The information for which you are the data controller, you shall be data controller
of the content you choose to disclose on the Website and for the data disclosed on
your profile on Social Networks, which is the consequence of the connection of your
profile on the Website with your profile on the Social Network.
3.3. Links to websites
The Website contains links to other websites. Note that by clicking such links you will
be transferred to other websites for which MAD Store is not the data controller. We
thus recommend that you always read the personal data policy of these websites, as
their procedure for collecting and processing personal data may be different from
4. Data processor
MAD Store uses an external company for maintaining the technical operation of the
Website. This external company is the data processor with regards to the personal
data for which MAD Store is the data controller.
which you are the data controller to be processed by the same data processor.
The data processor shall solely act according to instructions from MAD Store. By
accepting these terms and conditions, you authorize MAD Store to give such
instructions to the data processor which are necessary for the processing of data in
The data processor has made necessary technical and organizational safety
measures against the information being accidentally or illegally destroyed, lost or
deteriorated, and against the information coming to the knowledge of unauthorized
persons, is misused or in other ways is processed in violation with the act on
processing of personal data. On your request – and against remuneration of the data
processor’s current hourly rates at any time for such work – the data processor shall
supply you with sufficient information to demonstrate that the above-mentioned
technical and organizational safety measures have been made.
MAD Store may now or in the future process and / or store your personal data in the
Malaysia. If you access or use the Website from a location outside of the Malaysia.,
you consent to the transfer, storage and processing of your personal data in the
5. Security measures
MAD Store will use commercially standard practice and reasonable efforts to see
that the recorded or stored data, including the personal information, under its control
is handled by using appropriate security measures and to protect the personal
information from unauthorized access, modification and disclosure. Our employees,
contractors, agents and service providers who provide services related to our
information systems are obliged to respect the confidentiality of any personal
information held by us. MAD Store regularly audits its system for possible
vulnerabilities and attacks. However, since the internet is not a 100% secure
environment, MAD Store cannot ensure or warrant the security of information you
transmit to MAD Store. Information sent via the Website are not encrypted, and MAD
Store, therefore, advises you not to communicate any confidential information
through these means.
use and for what purposes. By using our website, you accept that we use
cookies as described in the following.
6.1. What is a cookie?
Cookies are small information units which the Website places on your computer’s
hard disk, on your tablet or on your smartphone. Cookies contain information that the
Website uses to make the communication between you and your web browser more
efficient. The cookie does not identify you as an individual user but identifies your
There are two types of cookies – session cookies and persistent cookies. Session
cookies are temporary bits of information which are deleted when you exit your web
browser. Persistent cookies are more permanent bits of information that are stored
and remain on your computer until they are deleted. Persistent cookies delete
themselves after a certain period of time but are renewed each time you visit the
website. The Website uses session cookies and persistent cookies.
Measuring Website traffic i.e. number of visits on the Website, which domains the
visitors come from, which pages the visitors visit on the Website and in which overall
geographical area the visitors are located.
6.2.2. Improvement of the functionalities of the Website:
Optimizing your experience with the Website, which includes remembering your user
ID and password when you return to the Website so you do not have to log in again.
6.2.3. Connect with Social Media:
We give you the possibility of connecting with Social Media, such as Facebook,
6.2.4. Targeted advertisement:
Displaying specific advertisements on the Website which we believe you will find
6.3. Third party cookies
6.3.1. Google Analytics: for statistical purposes. You can decline cookies from
Google Analytics by clicking on this link: http://tools.google.com/dlpage/gaoptout
6.3.2. Facebook: Set by Facebook only if you interact with the Facebook plugin or
are already logged into Facebook from other sources for the purpose of connecting
and integrating with them.
6.3.3. Twitter: Set by Twitter only if you interact with the Twitter plugin or are already
logged into Twitter from other sources for the purpose of connecting and integrating
6.3.4. Google+: Set by Google only if you interact with the Google+ plugin or are
already logged into Google from other sources for the purpose of connecting with
6.3.5. Google ads: for the purpose of displaying relevant advertisements.
6.4. Deletion of cookies
If you want to delete the cookies already on your equipment, you can, if you use a
PC or a more recent browser, press CTRL + SHIFT + DELETE simultaneously. If the
shortcuts do not work on your browser, please visit the support page for the browser
in question. Please note that our Website will not work in its full extend if you delete
7. Lost or Stolen Information
You must promptly notify us if your credit card, user name, or password is lost,
stolen, or used without permission. In such an event, we will note that you have
cancelled your credit card number, user name, or password in our system and will
update our records accordingly.
8. Access, correction and deletion
Upon written request to MAD Store via the contact information stated in section 9,
MAD Store shall inform you of the purpose of the processing; who receives the
information and from where the information originates.
Requests regarding the above shall only be processed if more than 6 months have
lapsed since your previous request unless you can substantiate a special interest in
obtaining the information earlier.
8.2. Correction and deletion
If you discover that the information which MAD Store as the data controller process
on you is incorrect, inaccurate, incomplete or misleading, MAD Store shall make the
correction hereof on your request. We recommend that you – if possible – make the
correction of such errors yourself.
You may at any time correct or delete any content and information on the Website
for which you are the data controller, cf. Section 3.2. If your personal data change, or
if you no longer wish to appear on the Website, you may update or delete the
information by logging on to your user profile.
When your profile is deleted, all the data associated with your user profile is deleted.
However, we will retain personal information from your deleted accounts to comply
with law, prevent fraud, collect any fees owed, resolve disputes, assist with any
investigations, enforce our Terms & Conditions, and take other action otherwise
permitted by law. We will destroy the data once we confirm no use for it.
9. How to limit the use of your information
Our users are given the opportunity to “opt out” of having their information used for
purposes not directly related to placement, processing, fulfilment or delivery of a
product order at the point where we ask for the information. If you prefer to “opt out”
and not have us send you material we think may be of interest to you, such as
product information, product samples, and promotional mailings/e-mails from us and
sites and companies we own, then you can notify us in one of the following two
Writing to us at:
MAD Biz Solutions Sdn. Bhd
N-6-05, Gamuda Biz Suites, 12,
Jalan Anggerik Vanilla, 31/99,
Kota Kemuning, Shah Alam,
9.2. Emailing us at: firstname.lastname@example.org
with future effect. We will make an effort to provide reasonable advance notice of
any such changes. MAD Store shall inform the users of the Website of such changes
when the users log on to the Website. You agree that the continued use of the
11. Disclosure Required by Law
We may disclose Personal Information when required by law or to prevent fraud or
illegal activities or when we believe in good faith that such action is necessary in
order to conform to the edicts of the law or comply with a court order or legal process
served upon MAD Store or any of its officers or principals. We further reserve the
right to disclose such information when MAD Store reasonably believes that it is
needed to identify, contact, or bring legal action against a party who may be violating
MAD Store Terms and Conditions or may be causing injury to or interference with
MAD Store rights or property, registered customers or potential customers of MAD
Store, or anyone else that could be harmed by such activities.
data, correction of data or your relations to us in general, you are welcome to contact
MAD Store by email at email@example.com